Return policy

Thank you for shopping with martmingle.com.
If you are not completely satisfied with your purchase, we’re here to help!

Returns
Our return window lasts 30 calendar days from the date you receive your order. Unfortunately, we cannot accept returns or offer refunds after this period.

To be eligible for a return, items must be unused, in the original condition, and returned in the original packaging.
Please do not send returns to manufacturers. All returns should be sent to the return address we provide upon request.

For any return inquiries, please contact us at service@martmingle.com.

Order Changes and Cancellations
You can request order cancellations or changes within 59 minutes of purchase by contacting us at service@martmingle.com. After this window, due to our fast processing times, cancellations are no longer possible.

If cancellation is not possible, you may return unopened items within 30 days of delivery for a refund minus a 15% restocking fee and any return shipping costs. Refunds will be processed within 14 days of receiving the returned item and credited to your original payment method.

Damaged or Missing Items
If your order arrives damaged or with missing items, please email us a photo or video documenting the issue with the subject line “Damaged/Missing Item Claim” at service@martmingle.com. We will work with you promptly to arrange a replacement or refund.

Tracking and Delivery Issues
If tracking information confirms delivery with date, time, and location, we are not responsible for items lost after delivery.

If delivery cannot be confirmed by the carrier, please notify us immediately, and we will assist in reshipping or refunding your order.

If an incorrect shipping address was provided by you, we cannot be held responsible. However, we may assist you in obtaining your item at a discounted rate, subject to our customer support team’s discretion. Please double-check your shipping address before completing your order.

Refund Process
Once we receive and inspect your returned items, we will process your refund to the original payment method.
Please allow 5–10 business days for the refund to reflect, depending on your bank or card issuer.

Shipping Costs for Returns
You are responsible for the return shipping costs. Shipping fees are non-refundable, and if your order qualified for free shipping, applicable return shipping costs will still apply and be deducted from your refund.

If you have any questions or need assistance, please don’t hesitate to contact us at service@martmingle.com.
We pride ourselves on providing professional, fast, and reliable customer service.